Refund and Warranty Policy

Team SCAVIC

We are proud to offer quality products and comply with the relevant Colombian laws. Our refund and warranty policy is designed to provide transparency and satisfaction to our customers. Below, we provide additional details about each aspect of our policy:

  1. Warranty Coverage:

This warranty supports the quality of our products and covers defects in materials and workmanship of the device purchased on our website for a period of one year from the original purchase date. We are committed to repairing or replacing the device if a manufacturing defect arises.

  1. Exemptions:

We would like to inform our customers about situations not covered by the warranty. The warranty does not apply in the following cases:

  • Misuse, Abuse, or Negligence: Damage resulting from misuse, abuse, or negligence, such as drops, impacts, exposure to water or liquids, or incorrect handling.
  • Unauthorized Accessories or Software: Damage caused by using the device with unauthorized accessories or software.
  • Unauthorized Repairs: Damage caused by repairs or modifications made by unauthorized individuals.
  • Adverse Environmental Conditions: Damage caused by adverse environmental conditions, such as extreme temperatures, excessive humidity, or dust.
  1. Warranty Claim Process:

To initiate a claim under the warranty, the buyer must follow these steps:

  • Provide the following information: name and address of the buyer, purchase date, proof of purchase, and a detailed description of the issue.
  • Contact our customer service team at support@scaviclock.com.
  • The seller or manufacturer will review the claim and notify the decision.
  • If approved, a replacement device will be offered or the device will be repaired.
  1. Contact for Claims:

We are here to assist you throughout the process. To make a warranty claim or for more information, contact our customer service team at support@scaviclock.com.

  1. Changes to the Policy:

We reserve the right to update or modify this refund and coverage policy at any time to meet changing needs and comply with regulations. Modifications will be effective immediately after being posted on our website.

We sincerely appreciate your trust. Our commitment is to provide you with quality products and exceptional service.

Last updated: 06/02/2025